About this policy
Volare Travel respects your privacy and handles personal information in connection with our travel advisory, enquiry and booking services. This policy describes the types of information we may collect and the purposes for which it may be used.
Information we collect
Depending on the service you request, we may collect information such as your name, contact details, date of birth, travel preferences, passport or identification details, loyalty program information, payment-related information and details needed by travel suppliers to quote, book or service your travel.
How we collect information
We may collect personal information directly from you through this website, by email, telephone or other communications, and when you ask us to prepare a quote or booking. We may also receive information from a person travelling with you, an authorised representative or a travel supplier where appropriate.
How we use your information
We use personal information to respond to enquiries, prepare quotes, make and manage bookings, communicate important travel information, provide customer service, process or facilitate payments, maintain business records and meet legal or regulatory obligations.
Sharing with travel suppliers
To arrange travel, we may need to disclose relevant personal information to cruise lines, wholesalers, airlines, hotels, transfer providers, tour operators, insurers, technology providers and other suppliers involved in your itinerary. Some recipients may be located outside Australia.
Sensitive information
Where necessary for your travel arrangements, you may choose to provide information about accessibility, mobility, dietary or health requirements. We only use this information for relevant travel or service purposes and disclose it where reasonably necessary to assist with your request.
Website and digital information
Our website may collect technical information such as browser, device and usage data and may use cookies or similar technologies to support website functionality, security and performance. Third-party services used on the website may also process information under their own privacy terms.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. No internet transmission or electronic storage method can be guaranteed to be completely secure.
Access and correction
You may contact Volare Travel to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading. We may need to verify your identity before actioning a request.
Marketing communications
Where permitted, we may send travel news, offers or other marketing communications. You can ask us to stop sending marketing communications at any time using the unsubscribe option provided or by contacting Volare Travel.
Privacy questions or concerns
If you have a question, request or concern about how Volare Travel handles your personal information, please contact us. We will consider privacy concerns and respond within a reasonable period.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, practices or legal obligations. The current version is the version published on this website with the update date shown above.